Customer Relationship Management

Sustainable growth strongly correlates with the number of customers which proactively recommend you as a company or brand to friends, colleagues or others.

Understanding the importance of every single customer contact and turning it into a positive experience is key. The ingredients for creating such positive customer experience along the entire contact chain are aligned processes, state-of-the-art tools and, last but not least, empowered employees.

At AND Central it is our passion to support our customers in creating the frame conditions for achieving this goal.

Boost your CRM efficiency

AND Central has been accompanying customers already for more than 15 years.

Based on our insight into several industries and our experiences in processing complex CRM projects, we are in a position to provide a powerful team of experts to lead our customers through all the challenges of the CRM business. Our primary concern is to ensure the continuous evolution of the relations with our customers.

To achieve this goal we cooperate with world-leading product vendors.

Our target is to be the number one CRM expert in our industries.

onPremise

Following an analysis of your CRM requirements, our consultants will develop an end-to-end solution that is tailor-made to your needs. Our turnkey offering is best suited for the design and implementation of full-scale CRM solutions.

Cloud

Cloud-based software and services are rapidly gaining traction across many industries. AND Central is on the forefront of cloud-based CRM, having completed one of the world’s largest SaaS-CRM deployments.

Our experience allows you to reap benefits such as:

  • Lower upfront investments
  • Faster implementation
  • Predictive cash flow
  • Scalability
  • Access anywhere

Mobile

Having access to customer data from anywhere is becoming more and more important. Mobile applications that are tailored to your needs are the key to access anywhere and at any time. We are offering the definition, development and deployment of tailored mobile CRM applications. Of course, the most common platforms in this area (e.g. iOS, Android etc.) are supported.

CRM services that boost your business

Our services allow you to develop customer-oriented product bundles, integrate social media advertisements, and implement multi-channel customer communication. By collaborating with industry-Ieading partners, we help your company:

Reduce operational costs by nearshoring development and testing
Improve customer satisfaction through faster response times
Optimize customer experience by using integrated touchpoints

Consulting

Driving the business in an optimized way is the key to success. With more than 15 years of experience in the CRM area, our experts will support you in the definition of your business processes, the overall CRM architecture as well as in setting up the necessary data models for customer and product data.

Implementation

The implementation phase comprises a detailed business analysis, design and specification of the required solution as well as customization and configuration of the CRM solution.

Integration

Most companies are working with a grown and complex IT infrastructure. Therefore it is essential to integrate the CRM solution into the existing IT-landscape. With our know-how of integrating CRM solutions we enable CRM agents to have a 360° view of all customer-related information, even if this information originates from other systems, like ERP or Billing.

Training

To round things off, we provide trainings for end users of the CRM solution. This includes training sessions for sales representatives, CRM agents, service agents, etc. Furthermore, we can also offer these trainings based on the “train-the-trainer” concept.

Global Rollout

Our experts can support you during the rollout of your CRM projects. This includes project governance as well as technical consulting during the project.

CRM Outtasking

If you already have a viable CRM solution but want to improve its daily performance, outtasking is your best option. Our expert staff will support the transition/handover project on site. In the standard operation phase we recommend that our experts perform requirement capturing and solution design on site, while the build phase (development and test) will be handled at our premises. Thanks to our experience with nearshoring, this split between on-site support and remote build can save you up to 40% of development costs.

CRM services that boost your business

Our services allow you to develop customer-oriented product bundles, integrate social media advertisements, and implement multi-channel customer communication. By collaborating with industry-Ieading partners, we help your company:

  • Reduce operational costs by nearshoring development and testing
  • Improve customer satisfaction through faster response times
  • Optimize customer experience by using integrated touchpoints