Last Updated: 10-JAN-2024
Welcome to AND E-Commerce Pvt. Ltd. These Terms and Conditions govern your use of our website, services, and payment system. By accessing our services, you agree to comply with and be bound by these terms.
1. Company Information
AND E-Commerce Pvt. Ltd
Contact Email: info (a) andcentral.com
2. Services Provided
We specialize in providing IT consulting services, including but not limited to:
- Cloud computing solutions
- Software development
- IT strategy and planning
- System integration
- IT infrastructure management
For detailed information about our services, please visit [Insert Website URL].
3. Scope of IT Consulting Services
3.1 Service Delivery
- Services will be provided as per the scope defined in the project proposal or agreement signed with the client.
- AND E-Commerce Pvt. Ltd ensures timely delivery of services; however, timelines are subject to client cooperation, availability of resources, and unforeseen circumstances.
- Any additional work outside the agreed scope will require a separate agreement and may incur additional charges.
3.2 Client Responsibilities
- Clients must provide accurate and detailed project requirements and timely feedback to ensure the smooth execution of services.
- Clients are responsible for maintaining backups of their systems, unless explicitly agreed that backup services will be provided by us.
3.3 Confidentiality
- AND E-Commerce Pvt. Ltd agrees to maintain the confidentiality of all proprietary or sensitive information shared by the client during the course of the project.
- Clients are required to ensure that any shared third-party software or resources comply with copyright and licensing laws.
3.4 Service Level Agreements (SLAs)
- Service levels, including response and resolution times, will be outlined in the agreement with the client.
- We aim to resolve client issues promptly, but resolution times may vary based on the complexity of the issue.
4. Payments
All payments for IT consulting services are processed securely through Stripe, our payment service provider. By making a payment, you agree to Stripe’s Services Agreement and Privacy Policy.
4.1 Payment Terms
- Payments are required to be made in full or in installments as per the payment schedule agreed upon in the service agreement.
- Payments are non-refundable unless otherwise specified in the Refund Policy.
4.2 Billing
- All transactions are billed in USD.
- Detailed invoices will be shared via email or accessible through your account dashboard.
4.3 Refund Policy
- Refunds for consulting services are only applicable if the services are not delivered as agreed upon in the signed contract.
- Refund requests must be submitted in writing within 14 days of payment. Refunds for partial project completion will be prorated, and processing fees (e.g., Stripe fees) will be deducted.
5. Taxes
All applicable taxes (including GST, if any) are the responsibility of the client. Tax details will be outlined in the invoice.
6. Ownership and Intellectual Property
6.1 Deliverables
- All deliverables (e.g., software, reports, and documentation) provided by AND E-Commerce Pvt. Ltd remain the property of the company until full payment is received.
- After full payment, intellectual property rights for custom deliverables will be transferred to the client, unless otherwise agreed.
6.2 Third-Party Tools
- Any third-party tools, software, or frameworks used during the project will remain the property of their respective owners and are subject to their licensing agreements.
7. Privacy
Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your data.
8. Stripe Compliance
We use Stripe as our payment processor. By making payments on our platform, you also agree to Stripe’s terms and conditions, including:
- Authorization for Stripe to process transactions on your behalf.
- Acknowledgment that Stripe may collect and process your payment information.
For further details, visit Stripe’s Legal Page.
9. Limitation of Liability
- AND E-Commerce Pvt. Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Our total liability for any claim related to IT consulting services is limited to the amount paid by the client for the specific service.
10. Dispute Resolution
Any disputes related to payments or services must be reported to us within 30 days. If unresolved, disputes will be subject to arbitration under the laws of [Your Jurisdiction].
11. Termination of Services
- Either party may terminate the agreement by providing written notice.
- Upon termination, the client will pay for all services delivered up to the termination date.
- AND E-Commerce Pvt. Ltd reserves the right to terminate services for non-payment or breach of these Terms and Conditions.
12. Changes to Terms
We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.
13. Contact Information
For questions about these Terms and Conditions, please contact us at:
Email: info (a) andcentral.com
By using our services and making payments through Stripe, you agree to these Terms and Conditions.