Last Updated: 10-JAN-2024
At AND E-Commerce Pvt. Ltd., we are committed to providing top-quality IT consulting services to our clients. This Fulfillment Policy outlines the terms under which our services are delivered, and the conditions for refunds and cancellations.
1. Service Fulfillment
1.1 Delivery of Services
- IT consulting services are delivered based on the scope of work agreed upon in the project proposal or service agreement.
- Timelines for service completion will be specified in the contract. Delays due to unforeseen circumstances will be communicated promptly.
- Deliverables such as reports, software, or technical documentation will be shared through email, a secure client portal, or other agreed-upon methods.
1.2 Client Cooperation
- Fulfillment of services requires active cooperation from the client, including timely feedback, provision of necessary information, and adherence to agreed schedules.
2. Refund Policy
We strive to ensure customer satisfaction with our services. If you are not satisfied with the outcome of the service, you may request a refund under the following terms:
2.1 Eligibility for Refunds
- Refunds are considered only for cases where the services delivered fail to meet the agreed specifications or quality standards outlined in the service agreement.
- Refund requests must be made in writing within 30 days of service delivery.
2.2 Refund Process
- To request a refund, email us at [Insert Email] with your project details and the reason for dissatisfaction.
- Refund requests will be reviewed on a case-by-case basis. If approved, refunds will be processed within 30 business days to the original payment method.
- Refunds may be prorated based on the portion of services already delivered.
3. Cancellation Policy
3.1 Service Cancellation
- Clients may cancel the service at any time before the service begins. A written cancellation request must be sent to [info (a) andcentral.com].
- If the service is canceled before work has started, a full refund will be issued, minus any applicable processing fees.
3.2 Cancellation During Service Delivery
- If the service is canceled after work has commenced, the client will be charged for the portion of the service already delivered.
- Refunds for incomplete services will be prorated based on the percentage of work completed.
4. Non-Refundable Scenarios
Refunds or cancellations will not be provided in the following cases:
- Delays caused by the client, such as failure to provide necessary information or feedback.
- Dissatisfaction due to factors outside the agreed-upon scope of work.
- Full project completion and acceptance of deliverables.
5. Contact Us
For any questions about our Fulfillment Policy, refunds, or cancellations, please reach out to us at:
Email: [info (A) andcentral.com]